Complaints Notice

If you have concerns regarding services, please discuss those concerns with your therapist.

If you feel that your concerns have not been resolved, you may contact the Executive Director, Dr. Mark Riley at 817-808-2606 or info@soulcarecounselingdfw.com.

Should you believe that your rights as a client have been violated, you may file a formal complaint with the Texas Behavioral Health Executive Council at:

https://www.bhec.texas.gov/discipline-and-complaints/index.html

or call 1-800-821-3205, the 24-hour toll-free complaint system, or 1-512-305-7700

or by mail Texas Behavioral Executive Council

333 Guadalupe St, Tower 3, Room 900

Austin, Texas 78701

NOTICE TO CLIENTS

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.

Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

Please call 1-800-821-3205 for more information.